Business Problem

Emergency services—such as fire, police, EMS, and disaster response—often operate under immense pressure with limited time and fragmented information. Critical decisions around dispatch, resource deployment, and situational response are frequently made using siloed data and static protocols. This can lead to delayed response times, misallocation of resources, reduced coordination, and compromised public safety outcomes, especially during high-stakes or large-scale emergencies.

Diwo Solution

Diwo applies Decision Intelligence to transform emergency response operations into a real-time, data-driven system. By continuously analyzing structured and unstructured data—such as incident reports, traffic patterns, weather conditions, sensor feeds, and resource availability—Diwo:

• Provides just-in-time, context-aware recommendations for dispatch and deployment

• Enables real-time scenario simulation to anticipate impact and optimize response plans

• Supports coordination across agencies and jurisdictions through a unified, intelligent platform

• Offers explainable, actionable insights tailored to frontline responders and command center leaders

• Continuously learns from past incidents to improve speed, accuracy, and resource readiness

Business Impact

• Faster Response Times: Real-time, intelligent dispatch improves reaction speed and effectiveness

• Optimized Resource Allocation: Deploy the right teams and equipment to the right place at the right time

• Improved Interagency Coordination: Unified data view enhances collaboration across response units

• Better Public Safety Outcomes: Timely, informed actions minimize harm and improve crisis management

• Increased Operational Agility: Quickly adapt to evolving conditions during emergencies and major events