Business Problem

Document search capabilities for customer service representatives is critical in retrieving relevant product documents. Enhancing such capability with GenAI/Document AI solutions enables customers to directly ask questions and receive answers from the entire body of product documentation.

Diwo Solution

Diwo Catalyst’s Document Intelligence leverages AI to provide precise answers by scanning and analyzing information across multiple documents. This enhances the customer experience by offering relevant contextual details and recommended next steps. The solution involves collecting and digitizing product manuals, organizing and tagging the content for efficient retrieval, and enabling customers to ask specific questions and receive accurate answers. The AI Enterprise Ready platform ensures secure, scalable operations, combining structured and unstructured data sources. The Semantic Knowledge Graph captures nuanced meanings, providing accurate answers to specific customer questions, while the system continuously learns to offer actionable recommendations, optimizing customer interactions with product documentation.

Business Impact

• Improve customer experience and reduce time to response

• Go Beyond document intelligence with deeper semantic knowledge

• Provide precise answers, contextual details, and actionable recommendations

• Scanning and organizing product manuals for direct customer queries