Business Problem

Excessive payment latency at Points of Sale (PoS) — particularly for debit and credit card transactions — results in long wait times, frequent declines or failures, and ultimately a poor customer experience. This not only frustrates customers but also leads to lost sales and erodes brand loyalty.

Diwo Solution

Diwo Catalyst focuses on analyzing payment latency for declined or failed transactions across states and stores, identifying root causes based on reason codes and network provider issuers. The platform enables Regional Finance Heads to drill down into the potential reasons for high latency ratios by state, payment method, card type, and reason codes. This AI Enterprise Ready solution provides actionable recommendations to address and resolve latency issues, enhancing customer experience and loyalty. The Semantic Knowledge Graph captures nuanced meanings, providing accurate insights, while the system continuously learns to deliver dynamic recommendations for optimal payment processing.

Business Impact

• Increased transaction completion rates and sales conversion

• Improved customer satisfaction and shorter wait times at point of Sales

• Maximized ROI through actionable POS tracking

• AI-driven analysis with guided and role-specific actionable recommendations to accelerated issue resolution.

• Enhanced visibility into latency drivers across states, issuers, and card types

• Identifying and addressing root causes of transaction declines and failures in real-time.

• Strengthened customer loyalty and brand perception