Business Problem

Customer churn is often detected too late—after the damage is done. Traditional CRM and analytics systems struggle to connect the dots across behavioral signals, transaction patterns, support history, and external data. Without timely insights, businesses miss the window to re-engage, leading to lost revenue, reduced customer lifetime value, and higher acquisition costs.

Diwo Solution

Diwo continuously analyzes both structured and unstructured data—like purchase trends, support tickets, NPS scores, and social sentiment—to identify early signals of churn. Using contextual intelligence, it delivers timely, actionable recommendations to marketing, sales, or customer success teams—such as personalized offers, outreach timing, or service adjustments. These recommendations are explainable, targeted, and delivered just when action can still change the outcome.

Business Impact

• Reduced customer churn through proactive retention actions

• Increased customer lifetime value (CLTV) and loyalty

• Lower customer acquisition cost by retaining existing users

• Faster time-to-action with AI-driven, context-aware alerts

• Better alignment between marketing, CX, and sales teams for coordinated outreach